Returns & Exchanges

At Northern Monk, we want you to be completely satisfied with your order, though please note that perishable food items are generally non-returnable unless they arrive damaged or defective. If there is an issue with your purchase, please contact us within 14 days of receipt to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you wish to return the item or request a refund.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach clear photographs of the packaging and product to help us process your claim quickly.

• 3.
  Secure Packaging

  If a return is approved, ensure the items are unopened and in their original packaging to prevent damage during transit back to our warehouse.

• 4.
  Processing & Refund

  Once we receive and inspect your returned goods, we will issue a refund to your original payment method within 5-7 business days.